Changes & Returns

What is KOLOR KIDS returns policy?

If you’re not entirely satisfied with the products received, you have 15 days after time of delivery to return the products purchased at KOLOR KIDS. The returned products must be in mint condition, without any use, inside the original package and with all the tags still in place. Don’t forget to include all the documents that came with the order.

The returned items are of the sole responsibility of the customer up to the moment they arrive to our premises; thus it is utterly important to prevent
potential damages or losses during transportation by choosing a safe, well-wrapped method of delivery.

How can I make an exchange or return?

If you wish to return an order or part of it to KOLOR KIDS, please send an email to [email protected] with the following details:

Order reference
Name
Reason for returning: if you intend to exchange for a different item or size or if you’d like to return to get a reimbursement.
We’ll identify the order and will issue a return authorization called RAM – Return Authorization for Merchandise. Please bear in mind that we’ll only be able to accept a return if it’s authorized by us with the RAM issuing.
Please contact us before returning any item.

Does KOLOR KIDS confirm that it received my return?

We try to process returns within 2 days after getting it. As soon as the return is processed by us, you’ll be notified by email. We suggest you send us all the return information so we can control its arrival.

Our Customer Service team is always available to answer any questions regarding the steps necessary for a correct return.

How much does it take to exchange an item or get a refund?

After we receive the item at KOLOR KIDS and process the exchange in our system, we’ll try to assure the exchange is done in the following seven working days.

In case of an exchange for a product that is out of stock, we will inform the customer about the situation and the time needed to deliver the item. In case of a refund, we will process it within 72 hours at most.

Who pays for a return?

The customer will pay for a return if the reason comes down to an exchange or refund.  Unless deemed defective, only new items that are returned unused, except for trying on, will be refundable
In this case, the customer must follow our instructions in terms of pick-up and costs.

Please bear in mind that KOLOR KIDS will not refund  the costs of the original order to the destination (of KOLOR KIDS to the client), therefore the credit will be only of the ordered product(s).  If the destination is out of the EU, KOLOR KIDS won’t be responsible for the payment of import fees and taxes that were paid by the customer as soon as the order entered the recipient country.