KOLOR KIDS doesn´t sell second-hand products on www.kolorkids.pt, which are defective or of inferior quality to the quality standards of the brands available on the market. The main characteristics of each product are displayed at www.kolorkids.pt on each product page, except for a transcription error. The products offered for sale on the website may not exactly match the actual clothing in terms of image and color, due to the Internet browser and monitor used.
All products have an identification tag attached. Don´t remove the product label if you want to return or exchange the purchased product. If you decide to exercise the right to return products purchased, KOLOR KIDS has the right not to accept the return of products without the corresponding label, or that have been changed in relation to their original state, in which use or damaged products are denoted.
Items pre ordered and made to order are unable to be exchanged or refunded.
Please note for hygiene reasons hair accessories, socks, tights and swimwear cannot be exchanged or returned.
The return cost is responsibility of the customer, except in case of returns motivated by defects, wrong shipment or other reasons unrelated to the customer, in these cases the collection of your parcel will be at the expense of the company. Please bear in mind international returns outside UE will be subject to import duties and taxes.
For more information, please contact our customer support through our email: firstname.lastname@example.org .