Terms and Conditions

Online Shopping Terms and Conditions

  • I - General conditions of sale

    The "Seller" KOLOR KIDS, represented by the company Costa & Mestre Consultoria, Lda, has products for sale on the website www.kolorkids.pt and "e-commerce" services are available exclusively to end users (consumers).

    KOLOR KIDS reserves the right not to process registered orders from users who are not "Consumers" or those who do not comply with the general sales conditions presented here.

    The "Consumer" must provide the "Seller" with an email or postal address, or the data relating to another form of contact, which are correct and complete and accept that KOLOR KIDS can contact him using these data, if deemed necessary .

  • II - Availability

    The satisfaction of all orders placed on the website is subject to availability.

    KOLOR KIDS tries to ensure that all items offered for sale on the website are in stock.

    However, it reserves the right not to accept any orders or to cancel orders already confirmed for products that no longer have stock.

    In these cases, KOLOR KIDS will inform the customer and refund the amount paid.

  • III - Validity of the promotion

    The offers on the website are only valid for the time they are displayed, unless otherwise information is published on the website.

    KOLOR KIDS is not bound to any offer if there are errors or mistakes in spelling, prices or others in the information on the website.

    KOLOR KIDS reserves the right to cancel any purchase and sale entered into under such errors.

  • IV - Quality and Warranty

    KOLOR KIDS doesn´t sell second-hand products on www.kolorkids.pt, which are defective or of inferior quality to the quality standards of the brands available on the market. The main characteristics of each product are displayed at www.kolorkids.pt on each product page, except for a transcription error. The products offered for sale on the website may not exactly match the actual clothing in terms of image and color, due to the Internet browser and monitor used.

    All products have an identification tag attached. Don´t remove the product label if you want to return or exchange the purchased product. If you decide to exercise the right to return products purchased, KOLOR KIDS has the right not to accept the return of products without the corresponding label, or that have been changed in relation to their original state, in which use or damaged products are denoted.

    Items pre ordered and made to order are unable to be exchanged or refunded.

    Please note for hygiene reasons hair accessories, socks, tights and swimwear cannot be exchanged or returned.

    The return cost is responsibility of the customer, except in case of returns motivated by defects, wrong shipment or other reasons unrelated to the customer, in these cases the collection of your parcel will be at the expense of the company. Please bear in mind international returns outside UE will be subject to import duties and taxes.

    For more information, please contact our customer support through our email: info@kolorkids.pt .

  • V - Responsibility

    KOLOR KIDS will only be liable for damages suffered by the customer in the event that such damages result from violations attributable to KOLOR KIDS contractual obligations towards the customer, or in the event that KOLOR KIDS liability results from the applicable legal law.

  • VI - Privacy Policy

    KOLOR KIDS uses the most robust security technology among the encryption platforms available.

    Your payment information will be encrypted from the moment you enter, until your transaction is processed and will not be stored on a public server.

    Although we use encryption software, KOLOR KIDS cannot guarantee that the security measures adopted for the protection of this website and for the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or loss of data . Therefore, we advise that your computer is equipped with software devices that protect it in the transmission and reception of data (such as updated antivirus systems), and that your browser takes the appropriate measures to ensure security in the transmission of data (such as firewall and anti-spam filters).

    KOLOR KIDS cannot be held responsible for any damage suffered as a result of the use of the included electronic means of communication, as well as for recurring damage from failures or delays in the delivery of electronic communications, interceptions or manipulations of electronic communications by third parties.